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Consumer awareness is the need of the market. In these times of privatisation, globalisation and liberalisation, consumer awareness has become increasingly critical because producers only focus on profit maximisation and can go to any extent for the same. Producers are so involved in achieving their targets that at times they forget the interests of the consumer and start exploiting them. Producers exploit consumers in various ways, such as by overcharging for the product, under weighing, selling adulterated goods and providing inaccurate advertisements...

We define a consumer as a person who uses a product regularly. The term "consumer" gets derived from the word "consuming," which means "to use." In this case, a consumer is an individual who purchases something for their personal use. According to the Consumer Protection Act of 1986, it does not cover a person who purchases a product with the intent of adding value or reselling it for a business reason. However, such commodities or services can get used to making a living or self-employment. Any user who consumes things with the buyer's consent, other ...

Consumers drive the market. Therefore, the Consumer Protection Act, 1986, was enacted to protect the rights and welfare of the consumer. However, the Consumer Protection Act, 2019, replaces the Consumer Protection Act, 1986. The act strengthens and protects the consumer's rights and imposes strict liability and penalties on the manufacturer, electronic service provider, and misleading advertiser. The council provides additional dispute resolution methods like mediation. The act extends to the whole of India. The Consumer Protection Act, 2019, forms the ...